Frequently Asked Questions
Orders
- Can I Get a Separate License for Local Testing?
Yes. We support local development setups. Contact us after purchase to receive a dev key.
- Which Payment Methods Do You Accept?
We accept payments via PayPal and Paystack for secure and fast transactions.
- Can I Upgrade My License If I Need More Sites?
Yes! Reach out to our support at [email protected] to upgrade your license for additional sites.
- Do You Offer Discounts or Multi-License Packs?
Yes! Contact us for bulk discounts or custom license packages.
Technicality
- What Are the System Requirements?
The plugin requires WordPress 5.0 or higher, WooCommerce 3.0 or higher, PHP 7.2 or higher, and a Shopify account with API access. Your server should have at least 128MB of memory (256MB recommended for larger catalogs) and support JSON processing for efficient data handling.
- How Do Software Updates Work?
You’ll receive free updates for 1 year. After that, you can still use the plugin, but updates require renewal.
- How Many Products Can I Import at Once?
You can import up to 250 products per request using the Shopify API, which is the default limit set by Shopify for API calls.
This feature includes pagination support, allowing you to handle larger catalogs by adjusting the 'page' parameter.
The total number of products you can import depends on your server's capacity, Shopify plan limits, and how you stagger the requests.
For a store with thousands of products, you can automate this process with the plugin's scheduling feature to import in batches, ensuring smooth performance without overwhelming your server.
- How Often Does Synchronization Occur?
Synchronization can be configured to occur hourly, daily, or on a custom schedule based on your preferences, adjustable in the plugin's settings panel.
This flexibility ensures your WooCommerce store stays in sync with your Shopify data, reflecting changes like new products, price updates, or stock adjustments.
Support
- Who Created Shop2Woo and How Can I Get Support?
Shop2Woo was built to simplify the migration from Shopify to WooCommerce. For support, email us at: 📩 [email protected]
We’re here to help with setup, syncing, and anything in between. - Is There a Trial Version Available?
Yes, we offer a $19.99 trial version to test the plugin's. To get started, contact our support team via the help desk with your details, and we'll provide a trial key. During the trial, you can import up to 1 products, test synchronization, and explore customization options.
- Does It Support Product Variations?
Yes, the plugin fully supports product variations such as size, color, and custom attributes. When importing from Shopify, it maps these variations to WooCommerce attributes automatically.
For example, if your Shopify product has options like "Size: Small, Medium, Large" and "Color: Red, Blue," the plugin will create corresponding variation options in WooCommerce, complete with individual stock levels and prices if provided.
